A key part of making a sale is establishing a good rapport with the customer on the first sales call. This initial interaction is critical in building a good relationship and determining the customer needs.
In this course we will examine the theories and strategies associated with first gaining the customers interest in your product.
On completion of this training course, you will be able to:
- Outline the key elements required in opening a sales call
- Establish the customer needs/wants
- Discover the steps needed to build strong relationships
- Explain and illustrate depth and breadth of product expertise
Who is this course for?
This course is perfect for anyone working in sales who want to improve their knowledge, further their career and work towards a professional qualification in sales. This course is also suited to people new to the area who want to learn the basics of sales. We’ll provide you with an excellent basis from which you can build your knowledge of and experience in sales.