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Introduction
A key part of making a sale is establishing a good rapport with the customer on the first sales call. This initial interaction is critical in building a good relationship and determining the customer needs.
In this course we will examine the theories and strategies associated with first gaining the customers interest in your product.
On completion of this training course, you will be able to:
- Outline the key elements required in opening a sales call
- Establish the customer needs/wants
- Discover the steps needed to build strong relationships
- Explain and illustrate depth and breadth of product expertise
Who is this course for?
This course is perfect for anyone working in sales who want to improve their knowledge, further their career and work towards a professional qualification in sales. This course is also suited to people new to the area who want to learn the basics of sales. We’ll provide you with an excellent basis from which you can build your knowledge of and experience in sales.
Who is this course for?
This particular course consists of 5 video lessons organised into one module. Each video is approximately 8 to 10 minutes in length. At the end of each video lesson there is a quiz that will test your knowledge of the material. A transcript is available for each lesson so you can real along with the video or download and print to study later. This course is completely self-paced. Watch and study when and wherever you want.
The module breakdown for this course is as follows:
- Course Outline
- The Open
- Customer Engagement
- Understanding the Customer Business Needs
- Demonstrate Expertise and Knowledge
On successful completion of this course all students will be awarded a Certificate of
Completion. This certificate confirms you have completed all the video lessons for
every module and fully met all the requirements of the course.
To achieve this award all the assessment quizzes for each lesson must be passed. The pass grade for each quiz is 80%.You can retake lesson quizzes as often as you like.
The Assessment Method
There’s a quiz at the end of each lesson to test your understanding of the material. To successfully complete this course, you must pass the quiz for each lesson. Once all the lessons have been completed, you can then download and print the People & Process completion certificate.
So let’s get started! In the next lesson entitled “The Need for Good Food Hygiene “, we will look at the requirement for good hygiene practices and how these are implemented.
