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Introduction
Negotiating agreements is fundamental to business success. Whether negotiating with customers, suppliers or cross departmentally, negotiation skills are needed to achieve the best outcomes.
The aim of this course is to provide the learner with the skills and knowledge to conduct successful negotiations.
On completion of this training course, you will be able to:
Understand what negotiation is and where it is used
Understand the interpersonal skills needed for good negotiation
Understand the elements of the negotiation process and how to plan for success.
Understand the different roles in the negotiation process.
Appreciate common pitfalls in negotiations
Understand how successful outcomes are achieved
Understand how to build on successful negotiations
Who is this course for?
This course is ideal for those who are new to working in Management or Procurement roles where good negotiation skills are key
This course is also appropriate for anyone who carries negotiations as part of their job that wants to refresh their skills
Course Content
This particular course consists of 5 video lessons. Each video is approximately 10 to 15 minutes in length. At the end of each video lesson there is a quiz that will test your knowledge of the material.
A transcript is available for each lesson so you can real along with the video or download and print to study later. This course is completely self-paced. Watch and study when and wherever you want.
The estimated course duration is 3 hours
The lesson breakdown for this course is as follows:
Lesson 1: Negotiation Skills – Definitions and Uses
Lesson 2: Key Interpersonal Skills
Lesson 3: The Negotiation Process
Lesson 4: Avoiding Pitfalls
Lesson 5: Closing the Deal
On successful completion of this course all students will be awarded a Certificate of
Completion. This certificate confirms you have completed all the video lessons for
every module and fully met all the requirements of the course.
To achieve this award all the assessment quizzes for each lesson must be passed. The pass grade for each quiz is 80%.You can retake lesson quizzes as often as you like.
The Assessment Method
There’s a quiz at the end of each lesson to test your understanding of the material. To successfully complete this course, you must pass the quiz for each lesson. Once all the lessons have been completed, you can then download and print the People & Process completion certificate.
So let’s get started! In the next lesson entitled “The Need for Good Food Hygiene “, we will look at the requirement for good hygiene practices and how these are implemented.
