Conflict Management

Introduction

Conflict is a part of everyday life, and commonly occurs in all workplaces. Conflict can have positive effects, but if not managed effectively, it can have serious negative results for organisations and the individuals involved. In increasing fast paced and competitive professional environments, managing conflict is a core skill needed by all managers.

This course provides the knowledge and skills to understand and manage conflict situations, and provides you with the insight to be able to monitor your workplace for signs of conflict.

On completion of this training course, you will be able to:

• Define and outline the stages of conflict
• Understand the causes of conflict
• Identify the signs of conflict in the workplace
• Utilise strategies to deal with conflict in the workplace
• Develop conflict management skill
• Understand options for external intervention should it be required

Who is this course for?

This course is suitable for managers of all types including line managers, supervisors and all those engaged in team management. This course is also ideal for anyone planning a career in management.

On successful completion of this course all students will be awarded a Certificate of
Completion. This certificate confirms you have completed all the video lessons for
every module and fully met all the requirements of the course.
To achieve this award all the assessment quizzes for each lesson must be passed. The pass grade for each quiz is 80%.You can retake lesson quizzes as often as you like.

The Assessment Method

There’s a quiz at the end of each lesson to test your understanding of the material. To successfully complete this course, you must pass the quiz for each lesson. Once all the lessons have been completed, you can then download and print the People & Process completion certificate.
So let’s get started! In the next lesson entitled “The Need for Good Food Hygiene “, we will look at the requirement for good hygiene practices and how these are implemented.